Helpdesk and FAQ

Why should I book with Zoliday?

Zoliday provides verified unique end-to-end travel experiences and packages. These experiences are tailormade to suit your requirements so that you can plan and book the complete trip hassle-free. Zoliday package experience includes :-

✓ Private AC Cab with pickup and drop
✓ Stay at handpicked hotel, resort or experential stay
✓ Sightseeing and Attractions visit
✓ Breakfast included. Meals included (as per package)
✓ Bonfire, trekking, camping and activities (on request)
✓ Free travel kit Goodies
✓ Flexible itinerary
✓ 24x7 customer support
✓ Quality hassle-free trip
✓ Best prices guaranteed

Why does Zoliday have online payment only?

Zoliday is an online travel platform which assures instantaneous booking. To enable this we need to reserve rooms and services with our hotel/cab/activity partners immediately which is possible only via online payments.
However, you can pay to us via NEFT for larger transactions.
Contact us on mytrips@zoliday.com or +91-7337-7337-50 for NEFT payment.

Do you provide discounts?

We have the best prices for the experiences we provide. And we already have 15% off on the current prices which translates to savings of Rs 3,000-10,000.
You can use FIRSTTIME to get Rs 500 off instantly.

I am travelling with pet, what should I do?

Firstly check if pet-friendly is mentioned in the description of the stay. Next, you need to inform us the kind of pet before your trip starts so that we can arrange for a cab that allow pets. Contact us on mytrips@zoliday.com.

I am travelling with senior citizens with difficulty in walking, what do you suggest?

Many stays or retreats might be situated in remote areas and might have only stairs. Kindly carry any equipments like walker/ankle-bands, medicines, etc. you might need during the trip.

I am travelling with infant, what do you suggest?

Firstly, mention the same in the booking form. Secondly, you need to inform the stay beforehand about any requirements for food, etc. Also, remember to carry necessary medicines and essentials during the trip.

Distance between travel and time? Wayanad, Chikmagalur, Coorg and Mysore?

The distance and time taken :-

For Bangalore the distances to various destinations are :-

Distance between Bangalore - Coorg : ~ 250 km ( 5 hrs 0 mins)
Distance between Bangalore - Chikmagalur : ~ 250 km ( 5 hrs 0 mins)
Distance between Bangalore - Wayanad :~ 290 km ( 5 hrs 48 mins)
Distance between Bangalore - Mysore : ~ 140 km ( 2 hrs 48 mins)
Distance between Bangalore - Ooty : ~ 300 km ( 6 hrs 0 mins)
Distance between Bangalore - Coonoor : ~ 310 km ( 6 hrs 12 mins)
Distance between Bangalore - Kotagiri :~ 310 km ( 6 hrs 12 mins)
Distance between Bangalore - Yercaud : ~ 214 km ( 4 hrs 18 mins)
Distance between Bangalore - Sakleshpur : ~ 193 km ( 3 hrs 54 mins)
Distance between Bangalore - Hampi : ~ 343 km ( 6 hrs 54 mins)
Distance between Bangalore - Kodaikanal : ~ 502 km ( 10 hrs 0 mins)
Distance between Bangalore - Masinagudi : ~ 240 km ( 4 hrs 48 mins)
Distance between Bangalore - Kabini : ~ 219 km ( 4 hrs 24 mins)
Distance between Bangalore - Munnar : ~ 514 km ( 10 hrs 18 mins)
Distance between Bangalore - Goa : ~ 594 km ( 11 hrs 54 mins)
Distance between Bangalore - Mangalore : ~ 326 km ( 6 hrs 30 mins)
For other cities, click on the city name below for other cities:- Bangalore | Mangalore | Mysore | Goa | Kochi | Trivandrum | Kozhikode | Chennai | Coimbatore | Madurai | Salem

Why should I pay 30% or 50% now?

Zoliday is a travel booking platform which works with various stays and hotel partners, cab partners to provide our unique travel experiences. Our partners need a certain amount as surety for the confirmation of the booking. Paying this amount confirms your booking. The rest has to be paid before the start of the trip.

I wish to make changes in the plan, what should I do?

The changes before the booking can be done free of cost. But, the changes after booking will carry certain cancellation charges in addition to the revised amount that has to be paid.

What should I carry with me?

TL;DR - Clothes, toiletries, medicines, electronics
We have created an ultimate travel checklist. Kindly check it here - Download Travel Checklist

Does the trip have to start at 6:00 AM?

You can start the trip at the time of your convenience.
However we recommend 6am as most hotels have checkin at 11 am. And since most destinations are around 5 hours away from Bengaluru, 6am is a good point to start the trip. Many stay partners might charge extra for early checkins.

Can cab pickup from more than one location?

Yes but you need to inform us when you book the experience or just after. We need to mention the pickup points to our cab partner before the start of the trip. The distance meter will start from your first pickup point.

With Airport pick up and drop, why does the fare increase this much?

For Bengaluru the airport is around 40km from the city, the fare increase includes the cost of additional kms and airport parking fees, etc.

What is the price difference between cabs from Bangalore vs in destination cab?

The terrains at most destinations are hilly and demand driver with the skill. Our in-destination cab partners work on daily basis with minimum kms for the daily tour. Hence, the per day charges of in-destination cab is more. We recommend that you choose in-destination cabs only during the long stay as you might need the cab for few days only.

What should I carry with me?

TL;DR - Clothes, toiletries, medicines, electronics
We have created an ultimate travel checklist. Kindly check it here - Download Travel Checklist

Why in destination cab is costlier?

The terrains at most destinations are hilly and demand driver with the skill. Our in-destination cab partners work on daily basis with minimum kms for the daily tour. Hence, the per day charges of in-destination cab is more. We recommend that you choose in-destination cabs only during the long stay as you might need the cab for few days only.

Why can’t I do midnight travel?

Many stays are situated in slightly remote areas and have checkin time 11am. As most of the destinations are around 5 hours away, we recommend starting the trip at 6am if you are starting from Bengaluru. In case you reach early, additional checkin charges will be levied.

Why 900/850 kms for a 3 day trip from Bangalore to Coorg?

The kms include to and fro from the destination and source, and daily travel that you will be doing for the sightseeing. All this adds up to around 850-900 for a 3 day trip.

For Bangalore - Coorg trip the recommended kms for AC Sedan are :
2 days - 750km
3 days - 850km
4 days - 950km
5 days - 1050km
Min daily kms for Tempo Travellers TT and mini-buses are 300km daily.

What languages can the driver speak?

Please specify the language you want the driver to be well versed in to us at mytrips@zoliday.com.
Usually the drivers are well-versed in Hindi, English, and local-language Kannada.

Should I stay closer to city or far off?

If the purpose of your trip is to do more sightseeing then we recommend staying closer to the city ( < 5km from the city centre). However, in case your objective is to unwind and relax we suggest your stay in experiential stays which are generally 5-40 kms away from the city.

What languages can the driver speak?

Please specify the language you want the driver to be well versed in to us at mytrips@zoliday.com.
Usually the drivers are well-versed in Hindi, English, and local-language Kannada.

Should I carry toiletries and towel?

We recommend that you take your own toiletries and towel. Some stays might provide you with the toiletries and towels.

What do they provide for breakfast and dinner?

Most of the experiential stays provide their own usual food items which they expertise in. In case you need different dishes or have any specific dietary requirements, please mention the same to the stay partner at least 3 hours before so that they can arrange for the same.

Why lunch is not provided

Most of the time, travellers are doing sightseeing during the day time. Hence, many experiential stays do not provide lunch during the afternoon directly. In case you need one mention the same to the stay partner so that they can arrange for the same.

We recommend trying out local eateries and restaurants as it is a good time to dig into the local culinary and cuisines.

Are there any pure veg stay option? Will Jain food be available?

Yes, we have stays the are pure-veg and provide Jain food. Check if pure-veg is mentioned in the description of the stay before booking the package. Also, mention any special dietary requirements to the stay partner at least 3 hours before the meals so that they can arrange for the same.

Is Campfire available upon request? How much?

Check if bon-fire is mentioned in the description of the stay/package. Campfire or bonfire is available only on request and it carries additional charge - typically Rs 500-750 per hour.

Will I be able to use kitchen for personal use?

Normally the stay partners do not provide the access to kitchen for personal use. In case you have any special dietary requirements, mention it to the stay partner at least 3 hours before the meals so that they can arrange for the same.

Is hot water available at the stay?

Check if hot water is mentioned in the description of the stay. You may need to mention the time at which you need the hot-water to the stay partner so that they can arrange for the same.

Are evening Snacks available at the stay?

Few stays might have the option of evening snacks. Kindly mention about it to the stay partner so that they can arrange for the same.

Which are not-to-miss sightseeing spots in Coorg? What all can I sightsee?

Top sighseeing points for :
Coorg - Golden Temple, Raja's Seat, Abbi Falls, Irpu Falls, Bhagamandala Temple, Talacauvery, Nisargadhama, Nagarhole National Park, Madikeri Fort, Dubbare
Chikmagalur - Hirekolale Lake, Baba Budangiri, Mulliyangiri, Ayyanakere Lake, Belavadi, Bhadra Wildlife Sanctuary, Manikyadhara Falls, Amruthapura, Horanadu and Kemmanagundi are the important tourist places in Chikmagalur

Trekking, Rafting and camping? How much per person?

Kindly check the description for the prices. Eg.

Nishani trek costs Rs 870/person for min. 6 people group.

Dubbare River Rafting costs Rs 700/person.

Nishani - Blue Ridge Trekking & Camping costs Rs 2600/person.

Is the itinerary fixed or can it be made flexible?

The itinerary provided by us is completely flexible and you can choose which points to visit or skip.